Ver Rutas

Terms & Conditions

Patagona en Ruta

Last updated: January 12, 2026

1. Identification of the Website Owner

This website is operated by Patagona en Ruta, a company dedicated to providing tourism services and travel experiences, with operations in Chile.

For any inquiries, users may contact us through the forms available on the website or via the indicated contact channels.

2. Acceptance of the Terms

Accessing, browsing, and using this website implies the express and unconditional acceptance of these Terms & Conditions.
If the user does not agree with any of them, they must refrain from using the website.

3. Use of the Website

The purpose of this website is to:

  • Provide information about tours, experiences, and tourism services offered by Patagona en Ruta.

  • Display a tour catalog,some of which can be booked and paid for online.

  • Facilitate communication through contact forms.

The user agrees to use the website in a lawful and respectful manner, in accordance with applicable regulations.

4. Tour and Service Information

Patagona en Ruta makes all reasonable efforts to ensure that the published information (descriptions, itineraries, prices, availability) is clear and up to date.

Nevertheless:

  • Itineraries may be subject to change due to weather conditions, safety considerations, operational availability, or force majeure.

  • Images and descriptions are for reference purposes only and may vary from the final experience.

5. Online Booking and Payments

Some tours can be booked directly through the website using the Transbank payment gateway..

By completing a purchase, the user declares that:

  • The information provided is true, accurate, and up to date.

  • They are authorized to use the selected payment method.

Patagona en Ruta does not store or have access to banking or credit card information, as all payments are processed directly by Transbank in accordance with its own security standards.

6. Booking Confirmation

Once the payment has been completed, the user will receive a confirmation email with the details of their booking.

A reservation will be considered valid and confirmed only after the corresponding payment has been successfully received and the confirmation has been sent.

7. Cancellation and Refund Policy

Cancellation, modification, and refund conditions may vary depending on the tour booked and will be clearly communicated during the booking process or in the service description.

In general:

  • Cancellations made outside the stated deadlines may not be eligible for a refund.

  • No refunds will be issued for passenger no-shows on the day of the tour.

  • Patagona en Ruta podrá reprogramar o cancelar una actividad por motivos de seguridad, condiciones climáticas u otras causas de fuerza mayor, ofreciendo alternativas cuando sea posible.

8. User Responsibility

The user is responsible for:

  • Meeting the physical, health, and equipment requirements necessary for each tour.

  • Following the instructions provided by the guide or staff in charge during the activity.

  • Inform any relevant medical condition in advance.

Patagona en Ruta shall not be held liable for any damages resulting from failure to comply with these obligations.

9. Intellectual Property

All content on this website (including texts, images, logos, designs, videos, and graphic material) is the property of Patagona en Ruta or is used under the corresponding licenses.

Any reproduction, distribution, or use of such content without prior express authorization is strictly prohibited.

10. Contact Forms and Data Protection

Personal data provided through contact forms will be used solely to respond to inquiries, manage reservations, or provide information related to the services offered.

Patagona en Ruta commits to:

  • Not sharing personal data with third parties without consent.

  • Protecting personal information in accordance with applicable legislation in Chile.

11. Modifications

Patagona en Ruta reserves the right to modify these terms and policies at any time.
Any changes will be published on this website and will become effective from the moment they are posted.

12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Chile..
Any dispute arising from or related to these Terms and Conditions shall be submitted to the jurisdiction of the competent courts in Chile.