{"id":712,"date":"2026-01-12T22:42:22","date_gmt":"2026-01-12T22:42:22","guid":{"rendered":"https:\/\/patagonaenruta.cl\/?page_id=712"},"modified":"2026-01-14T01:29:28","modified_gmt":"2026-01-14T01:29:28","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/patagonaenruta.cl\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"<style>.elementor-712 .elementor-element.elementor-element-a222302{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:200px;--padding-bottom:120px;--padding-left:20px;--padding-right:20px;}.elementor-712 .elementor-element.elementor-element-a222302:not(.elementor-motion-effects-element-type-background), .elementor-712 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.elementor-element.elementor-element-c895f98{--display:flex;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:50px;--padding-bottom:70px;--padding-left:20px;--padding-right:20px;}.elementor-712 .elementor-element.elementor-element-bb4e3c5{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:0px 0px 0px 0px;}:root{--page-title-display:none;}@media(max-width:1024px){.elementor-712 .elementor-element.elementor-element-76424b9 .elementor-heading-title{font-size:var( --e-global-typography-331b652-font-size );line-height:var( --e-global-typography-331b652-line-height );letter-spacing:var( --e-global-typography-331b652-letter-spacing );}.elementor-712 .elementor-element.elementor-element-cd1a4e3 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-712 .elementor-element.elementor-element-cd1a4e3 .elementor-icon-list-item > a{font-size:var( --e-global-typography-1f1b51e-font-size );line-height:var( --e-global-typography-1f1b51e-line-height );letter-spacing:var( --e-global-typography-1f1b51e-letter-spacing );}}@media(max-width:767px){.elementor-712 .elementor-element.elementor-element-a222302{--padding-top:130px;--padding-bottom:80px;--padding-left:20px;--padding-right:20px;}.elementor-712 .elementor-element.elementor-element-76424b9 .elementor-heading-title{font-size:var( --e-global-typography-331b652-font-size );line-height:var( --e-global-typography-331b652-line-height );letter-spacing:var( --e-global-typography-331b652-letter-spacing );}.elementor-712 .elementor-element.elementor-element-cd1a4e3 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-712 .elementor-element.elementor-element-cd1a4e3 .elementor-icon-list-item > a{font-size:var( --e-global-typography-1f1b51e-font-size );line-height:var( --e-global-typography-1f1b51e-line-height );letter-spacing:var( --e-global-typography-1f1b51e-letter-spacing );}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"712\" class=\"elementor elementor-712\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a222302 e-flex e-con-boxed e-con e-parent\" data-id=\"a222302\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76424b9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"76424b9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1a4e3 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cd1a4e3\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/patagonaenruta.cl\/en\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">HOME<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\/<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms &amp; Conditions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c895f98 e-flex e-con-boxed e-con e-parent\" data-id=\"c895f98\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb4e3c5 elementor-widget elementor-widget-text-editor\" data-id=\"bb4e3c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"444\" data-end=\"464\"><strong data-start=\"444\" data-end=\"464\">Patagona en Ruta<\/strong><\/p><p data-start=\"466\" data-end=\"504\">Last updated: January 12, 2026<\/p><h2 data-start=\"511\" data-end=\"553\">1. Identification of the Website Owner<\/h2><p data-start=\"554\" data-end=\"720\">This website is operated by <strong data-start=\"591\" data-end=\"611\">Patagona en Ruta<\/strong>, a company dedicated to providing tourism services and travel experiences, with operations in Chile.<\/p><p data-start=\"722\" data-end=\"878\">For any inquiries, users may contact us through the forms available on the website or via the indicated contact channels.<\/p><h2 data-start=\"885\" data-end=\"917\">2. Acceptance of the Terms<\/h2><p data-start=\"918\" data-end=\"1149\">Accessing, browsing, and using this website implies the express and unconditional acceptance of these <strong data-start=\"1026\" data-end=\"1052\">Terms &amp; Conditions<\/strong>.<br data-start=\"1053\" data-end=\"1056\" \/>If the user does not agree with any of them, they must refrain from using the website.<\/p><h2 data-start=\"1156\" data-end=\"1179\">3. Use of the Website<\/h2><p data-start=\"1180\" data-end=\"1214\">The purpose of this website is to:<\/p><ul data-start=\"1216\" data-end=\"1466\"><li data-start=\"1216\" data-end=\"1307\"><p data-start=\"1218\" data-end=\"1307\">Provide information about tours, experiences, and tourism services offered by Patagona en Ruta.<\/p><\/li><li data-start=\"1308\" data-end=\"1404\"><p data-start=\"1310\" data-end=\"1404\">Display a <strong data-start=\"1321\" data-end=\"1342\">tour catalog,<\/strong>some of which can be booked and paid for online.<\/p><\/li><li data-start=\"1405\" data-end=\"1466\"><p data-start=\"1407\" data-end=\"1466\">Facilitate communication through contact forms.<\/p><\/li><\/ul><p data-start=\"1468\" data-end=\"1575\">The user agrees to use the website in a lawful and respectful manner, in accordance with applicable regulations.<\/p><h2 data-start=\"1582\" data-end=\"1624\">4. Tour and Service Information<\/h2><p data-start=\"1625\" data-end=\"1793\">Patagona en Ruta makes all reasonable efforts to ensure that the published information (descriptions, itineraries, prices, availability) is clear and up to date.<\/p><p data-start=\"1795\" data-end=\"1807\">Nevertheless:<\/p><ul data-start=\"1808\" data-end=\"2032\"><li data-start=\"1808\" data-end=\"1933\"><p data-start=\"1810\" data-end=\"1933\">Itineraries may be subject to change due to weather conditions, safety considerations, operational availability, or force majeure.<\/p><\/li><li data-start=\"1934\" data-end=\"2032\"><p data-start=\"1936\" data-end=\"2032\">Images and descriptions are for reference purposes only and may vary from the final experience.<\/p><\/li><\/ul><h2 data-start=\"2039\" data-end=\"2072\">5. Online Booking and Payments<\/h2><p data-start=\"2073\" data-end=\"2182\">Some tours can be booked directly through the website using the <strong data-start=\"2151\" data-end=\"2181\">Transbank payment gateway.<\/strong>.<\/p><p data-start=\"2184\" data-end=\"2231\">By completing a purchase, the user declares that:<\/p><ul data-start=\"2232\" data-end=\"2353\"><li data-start=\"2232\" data-end=\"2282\"><p data-start=\"2234\" data-end=\"2282\">The information provided is true, accurate, and up to date.<\/p><\/li><li data-start=\"2283\" data-end=\"2353\"><p data-start=\"2285\" data-end=\"2353\">They are authorized to use the selected payment method.<\/p><\/li><\/ul><p data-start=\"2355\" data-end=\"2535\">Patagona en Ruta <strong data-start=\"2372\" data-end=\"2439\">does not store or have access to banking or credit card information<\/strong>, as all payments are processed directly by Transbank in accordance with its own security standards.<\/p><h2 data-start=\"2542\" data-end=\"2572\">6. Booking Confirmation<\/h2><p data-start=\"2573\" data-end=\"2691\">Once the payment has been completed, the user will receive a confirmation email with the details of their booking.<\/p><p data-start=\"2693\" data-end=\"2818\">A reservation will be considered <strong data-start=\"2719\" data-end=\"2742\">valid and confirmed<\/strong> only after the corresponding payment has been successfully received and the confirmation has been sent.<\/p><h2 data-start=\"2825\" data-end=\"2868\">7. Cancellation and Refund Policy<\/h2><p data-start=\"2869\" data-end=\"3061\">Cancellation, modification, and refund conditions may vary depending on the tour booked and will be clearly communicated during the booking process or in the service description.<\/p><p data-start=\"3063\" data-end=\"3074\">In general:<\/p><ul data-start=\"3075\" data-end=\"3416\"><li data-start=\"3075\" data-end=\"3154\"><p data-start=\"3077\" data-end=\"3154\">Cancellations made outside the stated deadlines may not be eligible for a refund.<\/p><\/li><li data-start=\"3155\" data-end=\"3229\"><p data-start=\"3157\" data-end=\"3229\">No refunds will be issued for passenger no-shows on the day of the tour.<\/p><\/li><li data-start=\"3230\" data-end=\"3416\"><p data-start=\"3232\" data-end=\"3416\">Patagona en Ruta podr\u00e1 reprogramar o cancelar una actividad por motivos de seguridad, condiciones clim\u00e1ticas u otras causas de fuerza mayor, ofreciendo alternativas cuando sea posible.<\/p><\/li><\/ul><h2 data-start=\"3423\" data-end=\"3456\">8. User Responsibility<\/h2><p data-start=\"3457\" data-end=\"3486\">The user is responsible for:<\/p><ul data-start=\"3487\" data-end=\"3716\"><li data-start=\"3487\" data-end=\"3576\"><p data-start=\"3489\" data-end=\"3576\">Meeting the physical, health, and equipment requirements necessary for each tour.<\/p><\/li><li data-start=\"3577\" data-end=\"3655\"><p data-start=\"3579\" data-end=\"3655\">Following the instructions provided by the guide or staff in charge during the activity.<\/p><\/li><li data-start=\"3656\" data-end=\"3716\"><p data-start=\"3658\" data-end=\"3716\">Inform any relevant medical condition in advance.<\/p><\/li><\/ul><p data-start=\"3718\" data-end=\"3817\">Patagona en Ruta shall not be held liable for any damages resulting from failure to comply with these obligations.<\/p><h2 data-start=\"3824\" data-end=\"3851\">9. Intellectual Property<\/h2><p data-start=\"3852\" data-end=\"4032\">All content on this website (including texts, images, logos, designs, videos, and graphic material) is the property of Patagona en Ruta or is used under the corresponding licenses.<\/p><p data-start=\"4034\" data-end=\"4111\">Any reproduction, distribution, or use of such content without prior express authorization is strictly prohibited.<\/p><h2 data-start=\"4118\" data-end=\"4170\">10. Contact Forms and Data Protection<\/h2><p data-start=\"4171\" data-end=\"4375\">Personal data provided through contact forms will be used solely to respond to inquiries, manage reservations, or provide information related to the services offered.<\/p><p data-start=\"4377\" data-end=\"4410\">Patagona en Ruta commits to:<\/p><ul data-start=\"4411\" data-end=\"4528\"><li data-start=\"4411\" data-end=\"4458\"><p data-start=\"4413\" data-end=\"4458\">Not sharing personal data with third parties without consent.<\/p><\/li><li data-start=\"4459\" data-end=\"4528\"><p data-start=\"4461\" data-end=\"4528\">Protecting personal information in accordance with applicable legislation in Chile.<\/p><\/li><\/ul><h2 data-start=\"4535\" data-end=\"4556\">11. Modifications<\/h2><p data-start=\"4557\" data-end=\"4769\">Patagona en Ruta reserves the right to modify these terms and policies at any time.<br data-start=\"4659\" data-end=\"4662\" \/>Any changes will be published on this website and will become effective from the moment they are posted.<\/p><h2 data-start=\"4776\" data-end=\"4819\">12. Applicable Law and Jurisdiction<\/h2><p data-start=\"4820\" data-end=\"4998\">These Terms and Conditions are governed by the laws of the <strong data-start=\"4878\" data-end=\"4900\">Republic of Chile.<\/strong>.<br data-start=\"4901\" data-end=\"4904\" \/>Any dispute arising from or related to these Terms and Conditions shall be submitted to the jurisdiction of the competent courts in Chile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y Condiciones Home \/ T\u00e9rminos y Condiciones Patagona en Ruta \u00daltima actualizaci\u00f3n: 12 \/ 01\u00a0 \/ 2026 1. Identificaci\u00f3n del titular del sitio El presente sitio web es operado por Patagona en Ruta, empresa dedicada a la prestaci\u00f3n de servicios tur\u00edsticos y experiencias de viaje, con operaciones en Chile. Para cualquier consulta, el usuario [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-712","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/pages\/712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/comments?post=712"}],"version-history":[{"count":7,"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/pages\/712\/revisions"}],"predecessor-version":[{"id":739,"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/pages\/712\/revisions\/739"}],"wp:attachment":[{"href":"https:\/\/patagonaenruta.cl\/en\/wp-json\/wp\/v2\/media?parent=712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}